What our Customers say...
Water Damage Testimonials
Awesome team! Erik Villa was professional and a good communicator advising me of each step of the process in taking care of water damage to my kitchen. He ran a great team of guys. I only wish my insurance company was this good at communicating! Thank you SERVPROv Cerritos for a job well done.
We had a water heater flood that damaged an office area, several stored boxes, walls and cabinets. The leak went undetected for several days as the flooring and the storage boxes hid it. SERVPRO of Cerritos came to the rescue. They were not only efficient but were here quickly, got it dried out and ready for the repair crew to come in. They worked with the insurance adjusters and were all the time concerned about us. Thanks to the pro's at SERVPRO Cerritos.
The SERVPRO team arrived within 1 hour of my frantic call. Our entire first floor was flooded and it was chaos in my home. The crew's knowledge and obvious expertise immediately put me at ease. I was walked through each step of the process and they were great about answering my hundreds of questions. The job was completed much faster than I expected. I would highly recommend SERVPRO Cerritos!
We had a flood right before family was to arrive for the holidays. I thought I would lose my mind! Thank goodness for SERVPRO Cerritos! They had the whole mess cleaned up and dried out within 2 days just in time for guests to arrive! I can't say enough about the kindness and professionalism of the entire crew and office staff that I dealt with. This kind of customer service is a rarity nowadays. Thank you SERVPRO!
Dealing with this SERVPRO team was the best experience I've had as a property manager in 40 years! We had 5 units affected by a burst water pipe and SERVPRO arrived within 1 hour to save the day! Although the project was huge, they were able to clean it up like clock work. Their courteous and professional demeanor seemed to have a calming effect on my tenants. I wouldn't think about using anyone else for any future emergency service we may need!
Mo and Bianca made this a smooth transition!
We have a major leak in the family room and the master bedroom. Not to mention the other leaks throughout our Spanish style house. We have a red tile roof which makes things much more difficult.
Since a lot of water made it's way into the house it shut off our electricity on one side of the house. Our insurance is helping us through the process of having these items fixed. We were very concerned with threatening rain in the forecast in two days. Our insurance recommended SERVPRO of Cerritos to help cover our entire roof to protect us from the rain.
SERVPRO was at our residence within 2 hours. Victor Garcia & Erik Villa were our service reps. They were very prompt, well mannered, knowledgeable and very hard workers. They got to our house at 2:00 pm, accessed the problem & got the appropriate materials to handle the job. These two friendly guys were up there till the job was completed, a whole 8 hours. They secured the roof so our property can remain dry during the upcoming storm. They cleaned up and left the area clean. I would defiantly recommend SERVPRO of Cerritos and their staff, especially Victor & Erik. Thanks guys for your dedicated & quality service. Phyllis
What started as a minor water leak, turned into a major water leak from an upstairs neighbor. SERVPRO of Cerritos/Hawaiian Gardens did an incredible job. They were extremely detailed and highly professional. Ryan worked closely with my insurance adjuster to ensure my damages were found and covered by insurance. I worked with multiple staff members at SERVPRO, and each was equally professional and highly skilled in all areas. GREAT JOB, SERVPRO of Cerritos/Hawaiin Gardens.
We had water leak within the walls of one of our bathrooms. Within two hours of placing a claim with our home insurance company, SERVPRO of Cerritos contacted us and came to the property to assess the damage and start the drying process. Everyone, from the technicians visiting the home to the people taking calls, was very knowledgeable and professional. They are super communicative of everything, letting you know what's going on and what to expect. Highly recommend them for any damage restoration needs.
Our downstairs was totally flooded overnight. SERVPRO came out within an hour of my phone call and started working on making sure in detail that everything possible was done so mildew and mold would not take over. Moises was there from the beginning of the job until the end of the job after seven days removing the walls and drying the walls. He was professional, highly skilled and very knowledgable on what he was doing. He knew and worked with the Insurance adjuster, movers really well and made sure we where well taken care off.
A job well done. HIGHLY RECOMMEND SERVPRO. Thank you for everything.
Amazing prompt service dried everything out I love them and will continue to refer them Hector was amazing.
On December 18th of 2015 I had a top floor water heater leak that flooded me all the way down to the garage. My Insurance Company recommended SERVPRO and I had them immediately show up in a few hours to get rid of the water damage. Needless to say they handled the event with the highest sense of professionalism and were very attentive. After the initial water damage was done, I decided to hire them to do the construction repairs. My Kitchen was completely demo'd and the flooring ripped out, also drywall damage was everywhere. In the short time it took, approximately 4 weeks, (which is unheard of for that extensive damage), I had a complete new home, The kitchen cabinet work was amazing, the granite counter tops were amazing, the texture and final painting of everything was outstanding. As a former Marine, my expectations are very high. SERVPRO was on the scene immediately and stayed in touch with me throughout the process on a daily basis, informing me step by step, taking my input and keeping me calm and cool always in the know. Ryan the Owner, was there on day one and dropped by from time to time to ensure things were squared Away. My Project Manager for the job, Brandon, from SERVPRO was in contact with me daily and ensured the scheduling and milestones were met. The team that worked on the house was awesome as well. Thanks to Gustavo, Junior, and Edgar for keeping me in good spirits and putting up with my nit picking. They were all top performers throughout the rebuild. The attention to detail was above par. I am more than satisfied and the light at the end of the tunnel has arrived and I am more than well. Super Job SERVPRO... You Guys Rock!
The staff was so friendly and understanding. They made the process so much easier. I would recommend there services to anyone who has had water damage.
water damage from a overflowing toilet. SERVPRO came out within and hour and explained everything that would need to be done. We had damage to hardwood floors, drywall, and area rugs. They took care of everything, from the drying process to getting someone out to bring everything back to new again. Great job! Thanks
Total slab leak disaster that ruined our kitchen and dining room. Ryan and his staff at SERVPRO of Cerritos were professional, knowledgeable, courteous, neat, thorough and easy to work with. There are so many of these companies out there... I got lucky with this selection. Unfortunately, our track is notorious for slab leaks (my 4th). I hope I will never have to need to hire another water mitigation company again, but if I have to I will definitely use this company again.
Thank you guys. Great work. Water heater failure that soaked office and storage. They moved and repacked all the storage boxes, had water cleaned up, damage removed, area dried out, and ready for re-install team to come in. Very professional work. Would reuse or recommend this team without hesitation.