Recent Why SERVPRO Posts

When Packout Services Are Needed

10/21/2022 (Permalink)

When the Restoration Process Requires Your Cerritos or Hawaiian Gardens Home to be Packed Out

In servicing our community, we have come across losses of all sizes. There unfortunately have been cases where areas of a home are so heavily affected that thorough steps are needed to fulfill proper restoration including packing out rooms or an entire residence. Why does this happen and what can this mean for you and your family?

  • Reasons for Packing services

Each project we restore is evaluated on a case by case basis but the following are guidelines we employ to ensure the health, safety and proper restoration of every project. First, a source of loss may be considered Category 3 where all affected materials (touched by the source of loss) need to be removed. Another scenario often occurs when a home is built before 1985 and tests positive for lead and asbestos. Per industry standards affected materials with lead and asbestos require a very specific procedure for removal. These are two common scenarios that require access to all affected materials which may run behind, under, in between and/or above personal belongings and furniture. 

  • The Packout Process 

It's important to our team to help guide each homeowner through this step. What may already be a difficult process can become seemingly even more overwhelmingly. However with our expert packing teams you can rest easy. After obtaining approval from your insurance, we work directly with you to make sure you have access to the items you need and the rest is covered, padded and sealed under lock and key. 

Dealing with water damage in your home alone is no easy task, we are here to help our community no matter the scope of the job!

What Having A Preferred Vendor in Your Cerritos Home Means

11/20/2020 (Permalink)

A Preferred Vendor Makes the Difference in Your Cerritos Home or Business

With 2022 now underway, our team took the time to reflect on the key principles in carrying out best business practices.

One thing that will always be a timeless practice of SERVPRO of Cerritos/Hawaiian Gardens is quality work done in a timely manner. This is a cornerstone for our operations. Heading into the new year, we continue to hold the status as a Preferred Vendor with major insurance carriers including but not limited to Mercury, Farmers and State Farm Insurances. 

What does this mean for you, our valued customer? This means you can trust us to get the job done in a manner above and beyond expectations. Preferred vendor programs with the above listed insurance carriers require us to be in frequent communication with your adjuster about each step of the restoration process. In addition, if further steps need to be taken that are outside the original scope of work, photo documentation and an additional work plan are provided to support this action. 

This is just a brief snapshot into the in-depth process our SERVPRO team takes to ensure we maintain top quality service and make the process as easy as possible for our customers. 

We are here in your community, here to help 24/7. Please feel free to call us at any time at 562-916-7646

How SERVPRO of Cerritos/Hawaiian Gardens Dries Your Business

11/12/2020 (Permalink)

SERVPRO of Cerritos/Hawaiian Gardens Adapts for You - What Happens When a Business is Flooded?

When a pipe burst, flood or drain line compromise occurs in your Cerritos/Hawaiian Gardens business, the situation can become extremely overwhelming. These types of situations demand a knowledgeable and rapid response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

In the rare instance that a portion of your office or work area would need to be closed off, our project managers work closely with you to develop a personalized drying plan. This can involve our crews working outside of normal business hours or even through the night. Additionally, we employ specialized dry down procedures for commercial properties. This ensures our drying is the most efficient, making sure things get back to normal for you right away. 

Our team recognizes there is no convenient time for a water damage to happen. What we care about most is guiding you through and restoring your property as efficiently as possible.

Have questions? Give us a call today at 562-916-7646

We are Cerritos Cleaning Experts

10/10/2020 (Permalink)

SERVPRO of Cerritos/Hawaiian Gardens is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, we felt it a reminder to our customers that we are specialists in cleaning services would be beneficial. In all of our cleaning practices and procedures, we adhere to the highest cleaning and sanitation standards. There are two key factors that our set our cleaning services a level above the competition.

  • Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment
  • Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Cerritos/Hawaiian Gardens  562-916-7646

Certified: SERVPRO Cleaned – A Defensive Cleaning Program for Your Cerritos Home

10/8/2020 (Permalink)

Certified: SERVPRO Cleaned seal Our certified defensive cleaning program gives your Cerritos business a way forward by providing ongoing safety and cleanliness procedures.

As our Cerritos & Hawaiian Gardens communities re-open, we’re all moving back toward a new kind of normal... 

The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Cerritos/Hawaiian Gardens today at  562-916-7646 for your Certified: SERVPRO Cleaned consultation.

A Message From our Owner Regarding COVID-19 Services

3/26/2020 (Permalink)

SERVPRO of Cerritos/Hawaiian Gardens Owner addresses COVID-19 

To:  All SERVPRO of Cerritos Customers and Clients:

In a firm attempt to keep our employees and customers safe and continue providing these essential services, we are making strong choices.  We have been able to adapt our business fast so that we can still provide services to our customers and clients.

In addition to our normal services, we are able to provide cleaning and disinfecting services when and if needed or requested.  Our service trucks are stocked with the essential tools and equipment that can help us get through most emergencies with little deviation from normal cost and project time frames.  Our Emergency Services and majority of our other services we provide such as reconstruction from a water or fire damage, appear to fall under the category of “essential services.”  Therefore, we will continue to operate as normal.

If you need our assistance do not hesitate to contact us.

We are receiving a lot of questions amid the COVID-19 crisis.  We are referring everyone to either the Center for Disease Control (CDC), World Health Organization, or other government agencies for their questions pertaining to the virus itself.  

Control measures we have set in place for our office and production vehicles were instituted Monday March 16th and are as follows:

  1. Required- office staff.  At minimum 6’ distance at all times
  2. Required- Proactive cleaning for office and vehicles.
  3. Required – all personnel working inside a residence or place of business to have respiratory protection, gloves and booties.
  4. Separated- our office staff.  Minimize amount of personnel in the office to only essential office personnel and 6’ minimum space between office personnel.   
  5. Restricted- access to our facilities.
  6. Created- hygiene and personal contact protocols which are consistent with the CDC and WHO recommendations.
  7. Conducted- meetings with our staff and technicians outlining our plans for continued service.
  8. Providing- constant updates to our entire organization.
  9. Encouraged- all of our employees to be isolated to contact with only their household.

Our goal is to do our part to control the spread of this virus while giving our customers and clients the support that they need.  All of our office staff and technicians are dedicated to make this happen.

We look forward to servicing you during these trying times.

Please feel free to contact our office at (562) 916-7646 and we will put you in touch with your Account Representative or a Qualified Manager and they will guide you with the most up to date recommendations and answer any questions you may have. 

Corona Virus (COVID-19) Safety

3/16/2020 (Permalink)

SERVPRO of Cerritos/Hawaiian Gardens Crew Cleanliness & Prevention during COVID-19

With the recent epidemic of the novel coronavirus also known as COVID-19, our team recognizes that this is a time for extreme awareness and cleanliness. Due to the nature of our work, we are taking preventative measures to ensure job cleanliness with both our customers as well as members of staff in mind. 

  • Operations

Though circumstances change day-to-day, at this time we are continuing field operations. We have ensured that our field technicians are equipped with masks to wear when preferred by customers as well as gloves and shoe booties at all times. As with our biohazard job sites, we are ensuring all staff are equipped with the necessary PPE (Personal Protective Equipment) to maintain cleanliness in the workplace.

  • Moving Forward

As with the rest of our community, we will continue to closely monitor the appropriate channels for updated information regarding this virus. Our priority is performing restoration services to our community in a safe and clean manner.

Should you require our services in your home or place of business, we are available to assist 24/7. Call today!

Can Southern California Homeowners Do Their Own Restoration After A Disaster?

8/29/2019 (Permalink)

Why Hire the Professionals At SERVPRO of Cerritos/Hawaiian Gardens?

  • Effective Restoration

When a disaster occurs in your home or business, your first reaction may be to try to clean and restore the damage as soon as possible. Our team strongly recommends waiting for professionals to arrive and letting them assess the damage first. The following are several reasons why:

  1. Exposure to and spread of mold can result if areas are not properly cared for and tested first.
  2. In cases of fire damage, only industry-certified and properly graded equipment can be used to filter and eliminate smoke residue.
  3. In cases of water damage, moisture readings and mitigation lines are used to help our team determine which sections of a structure are compromised. 
  • Customer Service

In addition to proper care of impacted zones, by allowing our team of industry-certified professionals to be on site you receive top notch customer service. Through each step of the process we talk with your insurance provider and keep you up to date on what's next.

It may seem easier to handle a loss on your own. However, by allowing the SERVPRO of Cerritos/Hawaiian Gardens staff to take care of your damage, you ensure complete restoration and quality service in a timely manner. Call our office today! (562)916-7646

Your SoCal Fire Data Report - Tips From the SERVPRO of Cerritos/Hawaiian Gardens Team

8/1/2019 (Permalink)

Staying Safe Through the Remainder of the SoCal Summer

As the summer season nears a close, fire preparedness does not seem to be as serious of a concern. However, recent data from the California Department of Forestry & Fire Protection reveals otherwise. Scott McLean of the Department spoke on the Socal Statistics. "Last week, California faced scorching temperatures and extremely dry conditions, leading to over 275 new wildfires starting across all jurisdictions, with 227 of those starting within CAL FIRE’s jurisdiction. While the majority of those fires were kept under 10 acres, there were a few that did grow into larger incidents."

So how do you enjoy a safe rest of the summer here in Southern California? Our team has a few safety tips to share!

SoCal Fire Safety Tips

  • Make sure your vehicles do not drag anything when in motion.
  • Only use landscaping tools before 10AM and never have metal blades in contact with dry foliage. 
  • Avoid causing excess heat (with tools or machinery) especially in windy environments.

We wish you the safest and best conclusion to your Southern California Summer.  

Our Arsenal of Equipment - Ready to Make Any Disaster Like it Never Even Happened

8/1/2019 (Permalink)

A Brief Breakdown On the SERVPRO of Cerritos/Hawaiian Gardens Equipment Capabilities

When it comes to handling disasters, we know that no environment is the same and we have to customize our approach to each loss. Being adaptable is one of the most crucial skills all our staff possesses. For this reason too, we keep a wide variety of equipment with various functions to make the restoration process as timely and efficient as possible. So, what are some of the on-site operators?

  • Dehumidifiers

As the name infers, Dehumidifiers main function is to reduce humidity in the impacted zone/s. These machines have a specially designed intake system to capture the moisture in the air, freeze it into a liquid state, then expel it out of the environment. These function best in a sealed environment.

  • Air Scrubbers

Yes it's true! These machines scrub the air! Air Scrubbers are designed to run the air in the environment through a series of filters that capture elements including smoke particles, dust particles and other harmful substances.

  • InjectiDry System

One of our highly effective proprietary systems include the InjectiDry. This system allows us to cover a large amount of flooring within a structure by placing heating mats on the surface which are hooked in to a heating source for even and rapid drying.

At SERVPRO of Cerritos/Hawaiian Gardens we adapt to all types of environments and are dedicated to serve you!

Taking Care of Our Customers from Initial Inspection to Final Walk

7/30/2019 (Permalink)

We Hold Ourselves Responsible for Guiding Every Customer through the Restoration Process

  • Others Involved in the Restoration Process

While SERVPRO of Cerritos/Hawaiian Gardens teams are dedicated to all aspects of the restoration process, it is occasionally necessary to bring on other vendors to perform specific tasks. For this reason our management team has built strong relationships with other operators we trust to perform such tasks.

  • Accountable for All Services

Though our staff may not always be on site during services being performed, we verify that the correct steps are taken. Our long-standing relationships with others in the industry ensure your home or business is in good hands. 

When unexpected disaster strikes, the process can already be complicated. By choosing the SERVPRO of Cerritos/Hawaiian Gardens team, you eliminate many headaches and ensure that a quality restoration team with clear communication takes care of you.